Lux Nail Spa

Name: J. S.
Rating: 2
Review: I'd like to first emphasize the really lovely job the individual manicurist did, applying polish -- the only service I came in for. I was happy with the care with which she painted my nails with my own polish I BROUGHT IN (which were unpainted when I arrived and I didn't have time for a manicure).That said, customer service goes a long way. I felt compelled to share my experience, as the disappointment lingers a bit, and perhaps the owner may rethink her inflexibility regarding accommodating requests.I originally walked in and was told I could only pay cash, and not use a credit or debit card to pay for any services below $50. I would need to get cash from an ATM (they have one on-site, which charges $2; with my bank's $3.95 additional fee from an out-of-network ATM service, it seemed a waste of money). I just wanted to have my nails painted (that service is $20 here; a full manicure is $30).I left to find my bank's approved ATM service, and returned 30 minutes later with cash in hand, and pre-paid, adding a 25% tip for the nail tech herself, and handed this to the owner.Upon leaving, I asked if I could please have a receipt (as I will be reimbursed by a print production I booked a job with, which last minute requested a certain manicure look they wouldn't have someone on hand to provide at the next morning's shoot).The owner handed me a little printout that indicated I paid $20 for a service there. I asked if she could please include the $5 I added for the stylist, as I was submitting this to be reimbursed, and that's indeed what the visit cost me.She said "no, I cannot do that."So, not only on one hand did she accept a cash payment from me with no record of it in the form of a credit or debit card transaction, but yet wouldn't afford me the courtesy of documenting for my OWN purposes the actual amount spent at her nail salon, after it was time-inefficient for me to leave to get cash and come back (which I did).Is it in the scheme of what's happening all over the world a catastrophe? Of course not. But times on a lesser scale are challenging for a lot of people, and when a customer is making the effort to aid YOUR business in being of service, it would be lovely to practice MUTUAL consideration, from my perspective.That was my first experience at this salon.
Date: 4 months ago