OUI Nail Spa

Name: Carolina Ballesteros
Rating: 1
Review: I have been struggling trying to decide if I should really write this review or not, since I know the girls at the salon work extremely long hours and very hard to try to keep the business running, but i finally decided to do for it and share my experience because1. I, myself, am a person who take reviews into a lot of consideraron when visiting a place, and I think honesty is important.2. I think maybe this review could potentially help the owner to re-check their customer service.First of all, I want to say that this was my 3rd time coming here.In the first two visits I asked for a basic mani and pedi and I had no problem or whatsoever, what made me come back this third time.At this time, I asked for a pedicure (which was okay. Nothing to complain about), and a set of acrylics.I showed a photo of exactly what I wanted to the woman that was going to do my nails (which I believe was the owner), just to make sure she understood what I was looking for.I was a bit shocked when she pulled some full on stick on nails (not acrylic extensions. I’ve had acrylics nails done before, plenty of times). She literally glued them on VERY poorly and then proceeded to paint them, and just after painting them, she decided to file them. And while she was filing them, she was looking around the store and talking on the phone.She was obviously on a rush and not focused at all on what she was doing.When I realised what an awful job she was doing, I decided to point out very politely some apparent flaws on my nails, to what she said “nobody’s gonna see that. Only me, because I am very close”. LolAt other instance I pointed out how obvious you could see the gap between my real nail and the stick on nail, to what she said that “that is because all nail are different, and that one is different”. LolI was in shock.Again, I understand they are trying their very best to have the most amount of clients in the least possible time, but maybe they should re-consider their position and try to, at least, listen to what the client wants without making them feel stupid.I ended up paying over $100, and now I’m just waiting to see what’s the best time to go (somewhere else) and get them removed, because my nails look absolutely terrible.
Date: 3 years ago